Frequently Asked Questions

Where can I get refills? I want blue, red, purple, etc. ink?
What can I get engraved on my pen?
How long will it take to get my pen?
What is the celebratory POP?
Can I take my pen with me on a plane?
What is the spacer capsule? It’s a secret compartment?
What is your return policy?
What does TORR mean?

Where can I get refills? I want blue, red, purple, etc. ink?

TORR Classic and TORR Clean accept Parker and Parker-style ink. We recommend pressurized ink refills like Fisher Space ink (a Parker-style refill), which are readily available at local office stores and larger chains like Staples, OfficeMax, and OfficeDepot. Fisher Space Ink also offers a variety of colors, including black, blue, green, red, and purple. You can purchase directly from their website, or other online retailers like Amazon.com
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What can I get engraved on my pen?

Anything you want. TORR Clean is an open canvas with four sides available for engraving. TORR Classic has three sides available for engraving (one is already laser engraved with a ruler). You can engrave your name or a special date, phrase, or quote. We can even laser engrave logos or your signature if you choose! Learn more about engraving.
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How long will it take to get my pen?

Shipping within the US typically takes 3-5 days, depending on your location. Please allow an additional 1-2 weeks for personalized laser engraving. Shipping times to locations outside of the US may vary.

If you need your gift sooner, please contact us.
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What is the celebratory POP?

Your TORR Classic and TORR Clean will make a celebratory POP sound when pulled quickly from its stainless steel jacket – much like a bottle of champagne.

The faster you pull, the louder the pop. Precise engineering and tight tolerances between the jacket and the pen allow the pen to float effortlessly into its jacket on a bed of air and POP when pulled quickly from its jacket. Sound erupts from the vacuum breaking.

For a different and deeper sound, slide the pen upside down into the jacket and pull.
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Can I take my pen with me on a plane?

Yes. TORR pens have traveled through security at airports all over the world.
Sometimes they may require a quick explanation (“it’s a stainless steel pen”), often resulting in excitement and interest from airport security workers.
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What is the spacer capsule? It’s a secret compartment?

Unscrewing the cap (you can use a coin, your fingernail, or the side of the jacket) reveals the secret compartment. We include small pieces of acid-free parchment paper for you to write and store secret notes and messages inside. Use tweezers to remove parchment scrolls that may have expanded in the capsule.
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What is your return policy?

If you’re not completely satisfied, we’ll do all we can to make it right. Please read our return policy at Customer Service.
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What does TORR mean?

Torr is a unit of pressure. It is named for Evangelista Torricelli, an Italian physicist who invented the barometer.

As a nod to Torricelli’s ingenuity and design, we named our company after him.
Vacuum pressure and precise engineering allow TORR’s first products, TORR Classic and TORR Clean pens to float effortlessly into their jackets on a bed of air and POP! when the pens are pulled quickly from their jackets.
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