Customer Service Information

Returns
Shipping
Caring for your gifts
Gift wrapping
Contact

Returns

We hope you love your gifts from TORR! If you not completely satisfied, we’ll do all we can to make it right. Please contact us.

We provide a 12 month warranty on all of our products. We will repair or replace any defective product and ship it back to you. Please ship defective product(s), along with your contact info and proof of purchase, to:
TORR
PO Box 736
Marshfield, MA 02050

If you have questions at any time, please do not hesitate to contact us:
info@torrgifts.com
(617) 259-7471
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Shipping

United States

Shipping within the US typically takes 3-5 days. If you have special requirements, please contact us.

International

We gladly ship to locations around the world. Shipping times vary to locations outside of the US. You may also be responsible for import taxes, customs duties, and other fees.
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Caring for your gifts

TORR Classic and TORR Clean pens

TORR Classic and TORR Clean pens are forged from solid stainless steel and have sharp corners and edges. Please take caution and use your pen responsibly.

Your pen will develop its own unique fingerprint over time from normal usage.

To refill the pen, unscrew the cap using a dime, the jacket edge, a screwdriver, or your thumbnail. The cap unscrews to reveal a spacer capsule that helps balance the pen and doubles as a secret compartment. We include small pieces of parchment paper for you to write and store secret notes and messages inside the secret compartment. Parchment paper is approximately 1 ¾ by ½ inches (4.5 by 1.2 cm). Please contact us if you would like additional or replacement parchment scrolls. Use tweezers to remove parchment scrolls that may have expanded in the capsule.

If pen cap loosens over time, tighten with coin or screwdriver.

TORR Classic and TORR Clean come with two rubber washers – a large washer and a small washer. The large washer fits on the pen cap. The small washer fits on the ink refill and helps keep the refill snug inside the pen, but is not necessary. If you need a replacement for either rubber washer, please contact us.

If liquid gets inside the pen jacket, be sure to dry thoroughly. Do not heat pen or jacket to temperatures over 225° F (107° C), as metal discoloration may occur.
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Gift wrapping

We offer complimentary gift wrapping – our standard is brown paper with rubber band “bows” (see our Holiday Wrapping Solution suggestion for an example). Please let us know if you would like us to handwrite a notecard on your behalf as well.
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Contact

TORR
PO Box 736
Marshfield, MA 02050
(617) 259-7471
info@torrgifts.com
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Last Updated: March 21, 2013

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